Shipping & Returns
Shipping Policy
Oz Wholesale is committed to providing fast and reliable shipping for all your building materials and outdoor products. We offer competitive shipping rates and ensure that your orders are delivered in a timely manner. Our packaging is designed to protect your items during transit, giving you peace of mind from checkout to delivery.
Oz Wholesale is dedicated to customer satisfaction. If you have any questions about our shipping methods or costs, please don't hesitate to contact our friendly team for assistance.
Standard Shipping Coverage:
Our standard shipping rates apply to locations within a 100 km radius of major Australian metropolitan cities, including Melbourne, Sydney, Newcastle, Canberra, Adelaide, Brisbane, Gold Coast, Sunshine Coast, Perth, and Hobart.
Additional Charges for Regional Areas:
In cases where additional shipping costs are required for deliveries beyond the standard coverage, we will notify you of the applicable difference. These charges must be paid prior to dispatch to ensure timely processing and delivery of your order.
Order Cancellation Due to Shipping Cost
If you choose to cancel your order due to additional shipping charges, a cancellation fee of 3.5% will be deducted from your refund to cover payment gateway and bank/card processing fees.
Return & Exchange Policy
Please choose carefully before purchasing. We do not accept returns for change of mind. All product details are provided to help you make an informed decision -feel free to contact us with any questions before placing your order.